Shipping

Shipping & Delivery Policy

Production & Processing Time

We know turnaround time matters, especially when you’re running a business or preparing for an event.

Most Smart Print Transfers orders are produced and ready to ship within 1–2 business days, excluding weekends and holidays.

Production times are estimates and may vary depending on order size, artwork requirements, product type, order volume, or other production factors.

If an unexpected production delay affects the estimated ship date of your order, we will make reasonable efforts to contact you.

Shipping Time

Delivery estimates shown on our website or at checkout include carrier transit estimates and should be considered estimates unless a shipping service is specifically identified as guaranteed.

We’re happy to offer free Standard Shipping on orders over $120!
Standard (USPS, No extra taxes, 6-9 business days, free on order value over $120)
Expedited (UPS, No extra taxes, 4-6 business days, free on order value over $200)

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.
And if the shipping address is in the remote Area list of DHL/UPS/FedEx, it will have an Remote Area Surcharge of around $50.

Production time and shipping time are separate.

For example, an estimated 5-business-day shipping service begins after your order has completed production and has been handed to the carrier.

Carrier transit times may be affected by weather, holidays, transportation disruptions, customs processing, remote delivery locations, and other circumstances outside our control.

Need Your Order by a Specific Date?

If you need your transfers for an event, customer deadline, product launch, or other specific date, we strongly recommend ordering early and allowing additional time for unexpected delays.

You may contact us before ordering if you need help choosing the best shipping option.

While we will always do our best to get your order to you on time, estimated delivery dates are not guaranteed unless expressly stated otherwise for the shipping service selected.

Shipping Rates & Free Shipping

Available shipping methods, rates, delivery estimates, and any applicable free-shipping promotions are displayed on our website or during checkout.

Free-shipping thresholds and promotional shipping offers may change from time to time.

The shipping method available to you may depend on your destination, order value, package size, and other factors.

Tracking Your Order

Once your order has been packed and handed to the carrier, we will send a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier’s tracking system to update after your shipping confirmation is issued.

Carrier Delays

Once an order has been produced and shipped on time, carrier delays do not qualify the custom-printed products themselves for a return or refund.

However, we won’t leave you on your own.

If your package appears to be significantly delayed or lost, contact us at [email protected] and we will help investigate the shipment and work with the carrier toward a resolution.

Production Delays

If a delay on our end prevents your order from shipping within the timeframe we promised, we will contact you when required and work with you on an appropriate solution.

Depending on the circumstances, this may include giving you the option to accept the revised shipping date or cancel the affected unshipped order.

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package must be resent.

If you notice an address mistake after placing your order, contact us immediately. We will do our best to update the address before shipment, but we cannot guarantee that changes can be made once processing has begun.

Lost Packages

If your tracking information indicates that a package may be lost in transit, please contact us.

We may need to open an investigation or claim with the carrier before determining the appropriate resolution.

If the carrier confirms that the shipment has been lost, we will work with you toward an appropriate replacement or other resolution.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or others who may have accepted the package.

If the package is still missing, contact us and we will help you review the available tracking information and determine the next steps.

Remote Areas

Some shipping carriers charge additional fees for delivery to locations classified as remote or extended service areas.

If an additional remote-area surcharge applies to your shipment, we may contact you before shipping your order.

International Orders

International shipments may be subject to customs processing, import taxes, duties, brokerage charges, or other fees depending on the destination and shipping method.

Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.

Customs processing may also affect delivery times.

Questions About Shipping?

Email us at: [email protected]

We’ll be happy to help you choose the appropriate shipping option or investigate a delivery issue.

How to know if my address in the remote area.

Are you shipping to a major city? If so, your package is most likely not going to a remote area. But if you are shipping to a small town that’s hours away from the nearest service center, then you may be shipping to a remote location. And a Remote Area Surcharge is applied per shipment when the delivery destination or pick up location is remote.

You can check your address on the courier’s website. Below is DHL website.

Click the “+” button on the bottom. If you see the REMOTE AREA DELIVERY surcharge, it means your address is in the remote area.