Refund & Returns Policy
Our Promise
Every transfer we produce is made with care, and we want you to be happy with your order.
Because many of our products are custom printed specifically for you, we are unable to accept returns or exchanges for change of mind, artwork changes, incorrect sizes ordered, or other customer-submitted order details.
If we made a mistake, we’ll make it right.
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 10 days of delivery. We’ll review the issue and, when appropriate, provide a free reprint or refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If you believe there is a printing defect, damage, missing item, or incorrect product, contact us at [email protected] with your order number and clear photos showing the issue.
Depending on the situation, we may offer a replacement, reprint, store credit, or refund.
You do not need to return a defective product unless our support team specifically asks you to do so.
Custom Artwork & Customer-Submitted Files
Customers are responsible for reviewing their artwork, size, spelling, layout, colors, transparency, resolution, and other design details before submitting an order.
We print based on the artwork and specifications provided with your order. We are unable to provide refunds or free reprints for errors contained in customer-submitted artwork or for incorrect sizes or quantities selected at checkout.
If we notice an obvious artwork issue before production, we may contact you, but our artwork review service should not be considered a substitute for your own final review.
Color & Print Variations
Colors displayed on phones, monitors, and other screens may differ slightly from the final printed transfer due to differences in screen calibration, color profiles, materials, inks, and printing processes.
Minor variations that are normal to the printing process are not considered defects.
If accurate color matching is critical to your project, please contact us before placing a large order.
Application & Pressing Issues
DTF and heat transfers must be applied using the recommended temperature, pressure, time, and peeling instructions.
Because application equipment, garments, pressure, temperature, and pressing techniques are outside our control, we cannot replace or refund transfers damaged as a result of incorrect application.
We strongly recommend testing one transfer first before applying the remainder of your order.
If you experience an application problem, stop pressing the remaining transfers and contact us. Our team will be happy to help troubleshoot the issue.
Order Cancellations
Orders may be canceled for a full refund before production begins.
Once an order has entered production, it can no longer be canceled or refunded because the transfers are already being made specifically for your order.
If you need to make a change or cancel an order, contact us as soon as possible at [email protected].
Shipping Delays
Once an order has been produced and shipped within the stated processing time, delays caused by the shipping carrier, severe weather, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control do not qualify the custom-printed products for a refund.
If your shipment appears to be lost or has another delivery issue, please contact us and we will help investigate the shipment with the carrier.
Please see our Shipping & Delivery Policy for additional information.
Refunds
When a refund is approved, it will generally be issued to the original payment method.
After we process the refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.
Questions?
If something doesn’t look right with your order, please contact us before assuming it cannot be resolved.
Email: [email protected]
Our team will work with you to find an appropriate solution.